IT Gallery Services

Our Services

Comprehensive solutions for all your technology needs

Our Principals

Authorized Distributor for Leading Brands

Every product we sell is sourced directly from the manufacturer through official distributor channels — ensuring genuine products, official warranties and full accountability.

Hikvision IMOU Lenovo Seagate Western Digital HIKSEMI Quick Heal EAST UPS Pantum A4Tech OSCOO

Official Warranty on Every Product

Because we are authorized distributors, every product carries a genuine manufacturer warranty — not a grey-market substitute.

Verified Genuine Products

No counterfeits. No grey imports. Every unit is procured through the official supply chain with full traceability.

Competitive Lead Times

Direct distributor relationships mean faster restocking, better availability and priority access to new product lines for our partners.

Warranty Assured

Your Purchase is Protected

Every product sold through IT Gallery comes with the full manufacturer warranty. We stand behind what we sell — and if something goes wrong, we make it right.

Official manufacturer warranty on all products
Warranty documentation provided with every order
Local warranty service — no overseas returns needed
Extended warranty options available on select products
Warranty validity verification support

Warranty Period by Category

Cameras & NVRs: 2–3 years · Laptops & Workstations: 1–3 years · Storage: 1–5 years · UPS: 1–2 years · Printers: 1 year

Manufacturer Backed

Warranties issued directly by the brand, not IT Gallery alone.

Extended Coverage

Optional extended plans to protect your investment longer.

Local Service Network

1000+ channel partners island-wide for accessible warranty service.

Verified Documentation

All warranty cards and serial records provided at point of sale.

Claim Procedure

How to Make a Warranty Claim

Our warranty claim process is straightforward. Follow these steps and our team will handle the rest.

1

Contact Our Support Team

Reach us via phone, WhatsApp or email. Describe the issue and have your purchase details ready.

2

Submit Your Claim

Provide your invoice, product serial number and a description of the fault. We'll log your RMA request immediately.

3

Drop-Off or Courier

Bring the product to our service center or courier it to us. We'll inspect and diagnose within 3–5 business days.

4

Repair or Replacement

If the fault is covered, we repair or replace the unit at no cost. You'll be notified at every stage.

5

Collection or Return Delivery

Collect in-store or we'll courier your repaired/replaced product back to you island-wide.

What You'll Need

Original purchase invoice or receipt
Product serial number
Warranty card (if applicable)
Clear description or photo of the fault
Original packaging (recommended)

What's NOT Covered

Physical damage from misuse or accidents
Water or liquid damage
Unauthorized modifications or repairs
Normal wear and tear

Support & Delivery

We're With You Every Step

From the moment you order to long after delivery, IT Gallery provides the support infrastructure to keep your business running smoothly.

Home Delivery — Nationwide

Fast, reliable islandwide delivery for all orders. We ship to every district across Sri Lanka with full tracking and insurance on high-value items.

Islandwide coverage to all districts
Same-day dispatch on in-stock items (order before 2pm)
Tracked shipping with SMS/email notifications
Secure packaging for fragile electronics
Insurance available on high-value orders

Support Center — Helpdesk & RMA

Expert help when you need it. Our helpdesk handles pre-sales queries, post-purchase troubleshooting, and full RMA (Return Merchandise Authorization) processing.

Phone, WhatsApp & email support
Dedicated RMA tracking per case
3–5 business day diagnosis turnaround
Technical pre-sales advice (product selection, compatibility)
On-site support available for enterprise clients

24/7 Response

Critical support tickets acknowledged round the clock — business infrastructure doesn't stop at 5pm and neither do we.

Direct Helpdesk Line

Reach a real technical expert — not a bot. Call, WhatsApp or email us and get actionable help within the hour.

RMA Case Management

Every return is tracked with a unique RMA number. You'll always know exactly where your product is in the process.

Custom Orders — Global Sourcing

Can't Find What You Need? We'll Source It.

IT Gallery's global sourcing capability means we can procure almost any technology product — even if it's not in our standard catalogue. We work with an international supplier network to bring the right product to Sri Lanka at the right price.

Products not available locally in Sri Lanka
Specific SKUs, configurations or bundle requirements
Large volume procurement with custom pricing
Government & enterprise tender fulfilment
End-to-end import handling, customs & delivery

Request a Custom Order

Global Supplier Network

Access to distributors and suppliers across Asia, Europe and the US.

Enterprise Bulk Orders

Volume pricing and dedicated account management for large orders.

End-to-End Import

We handle shipping, customs clearance and last-mile delivery locally.

Tender & Government Ready

Full documentation, compliance and quotation support for public tenders.

Partnership Opportunities

Grow Your Business With IT Gallery

We've built Sri Lanka's largest IT distribution network through 1000+ channel partners. Join a program designed to help resellers and dealers succeed.

Reseller Program

Become an authorized reseller and access exclusive pricing, marketing support, and priority inventory.